Channels & viewing

[Rkusr77]

Still not working. 

[RokuEuniceL]

Hi @Rkusr77,

We appreciate you keeping us posted here in the Roku Community!

Since the issue persists after attempting the simple troubleshooting steps, you can try to factory reset your Roku device, but we can't guarantee that the display screen will be back to how it used to be. Please be advised that the 4 by 4 display is one of the latest updates, and the 3 by 3 app display was the previous display feature. A factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. Specifically, the process will erase your personal preferences, unlink your device from your Roku account, reset all settings, and return your device to a state ready for initial setup. If you are able to control your Roku device, you can easily perform a factory reset from the Settings menu. If you cannot control your device or it is completely unresponsive, you can perform a factory reset using the physical reset button on the device. After doing so, you'll need to activate your Roku device again after doing a factory reset. Perform the following steps with your Roku remote or the Roku mobile app:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Advanced System Settings.
5. Select factory reset.
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions.

Let us know how it goes, and we'll be glad to assist you further.

Kind regards,

Eunice

[Rkusr77]

After the factory reset, will the screen prompts tell me how to setup my account?

[RokuJechealR]

Hi @Rkusr77,

Greetings from the Rpoku Community!

Please note that after a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following: Perform the Guided Setup and activation process. Sign in to streaming channels that require a username and password.

For further reference on factory resetting your Roku device, visit our support page.

If you have any other questions or concerns, please don't hesitate to let us know.

All the best,

Chel

[Rkusr77]

It is still Missing channels after a factory reset.? I had 4x4 tiles recently. Only 199 movies & TV, Educational  Free Movies & TV, etc.

Only 200 News & Weather, Food & Home, Music & Podcasts, Comedy, etc.

Please fix it!

[RokuJohnB]

Hi @Rkusr77,

Thank you for keeping us posted here in the Roku Community!

We want to take a closer look into this issue that you're experiencing. Is there a specific channel that you want to add? What is the current software version of your Roku device or TV?

With detailed information, we will be able to assist you further.

Thanks,

John

[Rkusr77]

No specific channel.  Sw version has been asked before, it's 12.5.0 build 4182. Updated today 11/27/23. 

[Rkusr77]

It was fixed for a few weeks. Now back to missing tiles, only 200 or less when there was a lot more. Tried power off on, etc. Sw checked 2/4/24. Please fix.

[RokuJohnB]

Hi @Rkusr77,

Thank you for the post!

We want to investigate further this issue that you're having with your Roku device since the app tiles are missing. Could you provide us with the software version of your Roku device by going to settings, system, and about?

We'll wait for your response.

Thanks,

John

[Rkusr77]

Sw version is 12.5.5 build 4174-04