Channels & viewing

[Rkusr77]

All of the sub categories, under Streaming Store, Apps only have 200 or less tiles. Like Movies & TV only has 200 tiles, it recently had over 1000. It had Netflix, Hulu, etc. They are all gone. Music & podcasts only 200 tiles. News & weather only 200 tiles, missing the weather only stations & others. How can they be returned?

[Rkusr77]

Netflix or Hulu is not even part of the premium subscriptions.? Today the Movies & TV dropped to 199, lost one more. This forum used to be monitored by roku, maybe they are sleeping on the job.

[RokuCarly · Accepted solution]

Thank you for bringing this to our attention, @Rkusr77.

We sincerely apologize for any inconvenience this may have caused you. No worries. We're here to find you the best resolution possible.

May we first know when did the issue started happening? In addition, kindly provide us with your current OS version by navigating to your Home screen. Scroll up or down to select Settings > System > About. Also, you can check for the latest software updates on your device by going to Settings > System > System update > Check Now. 

We'll be looking forward to your response, as we are more than willing to sort this out for you. 

Kind regards,
Carly

[Rkusr77]

About 2 week ago. Os version 12.0.0 build 4184-04. All software is up to date. 

[RokuEuniceL]

Hi @Rkusr77,

Thanks for posting here in the Roku Community!

Can you please try to restart your system and see if it will go back to what it was? Go to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

If the issue persists, please send us a photo of the issue that you are experiencing for reference.

We'll be waiting for your update.

Kind regards,

Eunice

[Rkusr77]

[Rkusr77]

A system reset did not correct it.

[hammerharshbarg]

It's frustrating to see the subcategories under Streaming Store Apps limited to only 200 tiles, especially when they used to have more options like Netflix and Hulu. To resolve this issue and potentially restore the missing apps, here are some steps you can consider:

1. Check for Updates: Ensure that your device's operating system and the streaming apps are up to date. Sometimes, updates can impact the availability of apps.

2. Contact Support: Reach out to the customer support or help center of your streaming device or service. They might have insights into changes that have affected app availability.

3. Device Compatibility: Verify if the missing apps are compatible with your device. Some apps are restricted to specific models or software versions.

[RokuJohnB]

Hi @Rkusr77,

Thank you for keeping us posted!
We understand you're having a problem with the channels missing on your home screen. We're happy to assist you. Please try to unplug the Roku TV for 3 to 5 minutes, then re-plug it back again.

If the problem still persists, please let us know.

All the best,

John

[Rkusr77]

I unplugged it for 5 minutes,  plugged it back in.. Only 199 tiles on Movies & TV, oy 200 tiles on several other categories, & 3 across. Shouldn't it have 4 across?