Channels & viewing

[Ralf8274]

@renojim Thank you, that did the trick.  Annoying that it happens (a few times a year it seems). But better than doing a full factory reset.

[RokuTakashi]

Thanks for the update, @Ralf8274 

We also appreciate your help here @renojim

Moving forward, please inform us of any reoccurrence of the issue so our team can closely monitor this issue and investigate.

Best wishes,
Kash

[montgomery1]

I have the same problem.

Here is my info:

Model 3940RW - Roku Express 4K

Serial number X016006P1UJX (S07R21CP1UJX)

Software version 14.0.4 build 12221-CR

GC version: 12.8.19

Issue ID: JX-523-729

[RokuRiamie-D]

Hi @montgomery1,

Welcome to the Roku Community!

We understand that you are not seeing the channels on your Roku Home screen. We would like to take a closer look into the issue.

Does it happen from all channels? If not, we recommend you try installing the Roku mobile app on your mobile phone, logging in with your Roku account, and connecting it to your Roku device. After that, try to remove the app and reinstall it through the Roku mobile app.

To remove the app please follow the steps below:

1. Launch the Roku mobile app
2. Select Devices from the navigation bar
3. Select the Apps on Roku tab on the Roku mobile app to view a list of apps installed on your Roku device 
4. Tap and hold an app to view more information (tapping quickly will open the remote)
5. Tap Remove and confirm your decision

Add app using the Roku mobile app:

1. On the Roku mobile app, browse the categories and genres, search to find a specific app, or go to the Store
2. Select an app to view more information
3. Select Add channel and follow the instructions to install the app on your Roku device

If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

Otherwise, if it happens from all of your apps, restart the system of your Roku device by going through Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

We hope you find this information helpful. Please let us know if the issue persists.

Cheers,
Riamie

[OkieDokieRokie]

According to the Roku site, I’ve added Peacock (which I pay for) to my apps. However, I’m unable to find it in the Streaming Store in order to access it. 

[RokuRiamie-D]

Hi @OkieDokieRokie,

Welcome to the Roku Community!

We understand that you are not seeing the Peacock TV channel you added to your Roku streaming platform. We recommend that you try the troubleshooting steps we have provided above.

If the issue persists, please let us know.

Thanks,
Riamie

[rtennant]

Inadvertently uninstalled the YouTube app. Tried to reinstall it and kept getting an error that it couldn't be installed so I restarted the Roku. Now when I search for it and select it, the only option I have is to open the app. It opens fine, it works fine, but it doesn't appear on the home screen and I don't have the option to uninstall it either.

[RokuRiamie-D]

Hi @rtennant,

Welcome to the Roku Community!

We noticed in your post that your YouTube app does not appear on the Roku Home page. No worries help is here.

We recommend you try the following:

1. Install the Roku mobile app on your mobile device.
2. Sign in with your Roku account.
3. Connect it to your Roku device. Here
4. Remove the YouTube app through the Roku mobile app
5. Add again

If the app isn't showing up on your Roku device, navigate to Settings, System, and choose System Update. From there, select Check Now.

If the issue persists, please let us know.

Thanks,
Riamie

[rtennant]

Yeah that didn't fix anything. I can see the channel on the mobile app but it doesn't appear on the home screen even after performing a software update that displays a status claiming the YouTube channel is being installed.