Channels & viewing

[matthewz48]

After I updated to Roku OS 11 it basically broke my Roku Ultra. Pretty much none of my apps will load on it. It’s not my internet like Roku chat likes to tell me. Netflix/Hulu/Paramount Plus/Peacock will not load at all. Anyone else having similar issues? 

[Ello2022]

What model number is a Roku Ultra? When and where did you purchase it? have you restarted your Roku, modem and router?

[matthewz48]

It’s the newest one. I’ve done everything. I’ve factor reset. I’ve done everything. 

[Ello2022]

Can you please provide more information such as model number and troubleshooting steps you took. When and where did you purchase it from 

[RokuKariza-D]

Hi @matthewz48

Thanks for reaching out here in the Community.

In addition to what @Ello2022 asked, could you also tell us if you are receiving an error code or message when launching a channel? We'll be able to assist you further from there.

We look forward to your response.

All the best,
Kariza

[matthewz48]

I do not get an error code. 

[matthewz48]

Model number is 4800 X. I have uninstalled and reinstalled my apps. I’ve reset my internet. I have factory reset my device. Software version is 11.0.0 build 4173-C2. 

[CLynnae]

We are having the same problem. The only thing that will open is Disney+ and it constantly buffers. I've restarted it with no improvement. 

[matthewz48]

That makes me feel better. Must be a Roku issue then. 

[CLynnae]

Update: it's only one of our rokus, we have three. They are two different kinds but only one of the two that are the same is malfunctioning.