If you are using the HBO Max channel and the channel loads and then shows a black screen with 3 dots and then either shows an error message or returns to the Home screen, please provide us with the following information so we can investigate the issue further:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
@smorgasbord you might not have entered the button presses quickly enough to generate the tracker ID. It needs to be fairly quick with no pause when moving to the Back button. Yes, the screen will bounce around when you do it, and you'll hear the audio beep with each press. But the sequence does bring up the tracker ID box if done correctly.
Roku Community Streaming Expert
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