Channels & viewing

[RokuMary-F]

Hi @ryanjay2004 @stevet444,

Thanks for reaching out and providing me with your information.

We'll share these details with the appropriate team for further review. Please be aware that this issue is still under investigation by the appropriate Roku team. Once more information is available, I'll be sure to update this Community thread.

We appreciate your patience for the time being.


Best regards,
Mary

[jmoeller100]

Mine is Ticket # 6460972

I too have a new 3820x with the same system software as others and the same level of aptv

[Spartan2381 · Accepted solution]

Got my devices signed and working with Apple TV now. Here is the process that worked for me.

1. Uninstall Apple TV from device

2. Remove power for 30 seconds

3. Install Apple TV app

4. Launch Apple TV and select "Sign In Later"

5. Navigate to the Cog setting and Select Accounts -> Sign-in

6. Use the QR code to sign-in

[jmoeller100]

worked for me too. Thanks!!!!!

[ryanjay2004]

@Spartan2381

This workaround also worked for me! Thank you for sharing!

[Spartan2381]

Glad it’s working for you. Hopefully it stays that way!

[stevet444]

This worked for me as well. Thank you !

[Spartan2381]

Does the TV have the Roku app built-in or are using an actual Roku device? Have you checked Apple's compatibility list? https://www.apple.com/apple-tv-app/devices/

[ValHi]

Model: 3820X - Streaming Stick 4K

Serial number: X017000TMTJM (S08Y427TMTJM)

Software version: 11.5.0 build 4235-CU

Device ID: S08Y427TMTJM

Issue ID: JM-486-398

Channel: Apple TV build 55

[ValHi]

Worked for me, also.