Channels & viewing

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

Thank you for bringing the issue with your Roku device to our attention. We understand that the Apple TV app is not signing in and is unable to connect. We appreciate the troubleshooting you have done to fix the issue. We would like to take a closer look into the issue.

Kindly provide us with the following details below to further investigate the issue:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the Apple TV app and press the start (*) button of the Roku remote)

We look forward to your response.

Regards,
Riamie

[DC89]

Thank you for your timely attention to this issue. Here is the info you requested:

Model: 4801RW - Roku Ultra 

(note this is the Ultra LT)

Serial #: X01000C18WRD

Software : 14.0

(Verified elsewhere at 14.0.4 build 12221-DE)

Device ID: SODD34718WRD

AppleTV Channel

Version 15.0 build 66

Tracker ID after failed login

ID RD-460-301

(Note: 1st load of channel took a very long time to load)

[Jmck1]

Roku Device - 4801RW - Roku Ultra

serial number - X01000089PSLP9

device ID - S0DD346PSLP9

OS version - 14.0.4 build 12221-DE

tracker - P9-460-345

[Jmck1]

Apple TV build - 15.0 build 66

as others have stated, airplay does not work either.  It prompts for a code but never authenticates

[RokuRiamie-D]

Hi @Jmck1 @DC89,

Thank you for your prompt response!

We appreciate you for providing the details of your Roku devices. We have already forwarded this to our Roku appropriate team for review. In the meantime, your patience and cooperation are highly appreciated as we work on this issue.

Thank you for your understanding.

Regards,
Riamie

[RoyCru]

Having the same continually connection problems with Apple tv on my new roku ULTRA LT device.

Not able to sign in, just keeps saying cannot connect. Every other app connects with no problem except Apple tv. 

[RokuRiamie-D]

Hi @RoyCru,

Welcome to the Roku Community!

Thank you for letting us know that you are having trouble with your Apple TV app on your Roku Ultra LT not connecting or loading the app. Kindly provide us with the following details so that we can forward this to our Roku-appropriate team.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the Apple TV app and press the start (*) button of the Roku remote)

We look forward to your response.

Regards,
Riamie

[RoyCru]

Model 4801RW. Roku Ultra

Ser# X010000DD347PKEL5

Device ID SODD347PKRK5

Software version 140

[RoyCru]

Chanel Build

15.0. Build 66