Channels & viewing

[Tvhelp2020]

Element model- E4AA55R

Hardware - 7815X

Serial number -VNOOH4052644

Software version -14.0

Device ID- OJ818H052644

We deleted Apple app and checked Internet connection and still cannot get the Apple app working on our Roku TV 

[RokuTakashi]

Hi, @Tvhelp2020 

Welcome to the Roku Community.

Thanks for sharing your concern regarding the issue you've encountered with the Apple TV app. We'd like to gather more information to review this matter further.

To help us in getting a better understanding of your concern, can you please provide the details below:

• When did you first encounter the issue?
• Do you see any error codes or messages?
• What specific behavior does the issue show? Does the Apple TV open but does not play any content or crash when you open the app?

With more details regarding your concern, our team can assist you further.

Thanks,
Kash