Channels & viewing

[jamesdecker555]

I’m having issue with this as well. Removing channel, system restart, and add Apple TV back didn’t resolve the issue. 

[RokuMary-F]

Hi @jamesdecker555,

Congrats on your first post in the Roku Community!

We would be more than happy to assist you with the Apple TV issue with your Roku device and thanks for letting us know the troubleshooting steps you've done so far.

A few questions here to better understand what you're experiencing:

1. What kind of issue are you experiencing?
2. When did this issue first start occurring?
3. Are you being prompted with an error message?
4. What Roku model device are you using?
5. Are all other streaming channels playing content normally?
6. Did you make any changes to your connection recently?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[Vrgator]

I spent about 1-2 hours with Apple Support on this. What I discovered is that my content filtering settings on my router were causing the issue. 

[RokuKariza-D]

Hello @Vrgator 

Thanks for the post.

We are glad that you were able to resolve your issue with the Apple TV app. In case the issue resurfaced, please let us know so we can assist you further.

Have a great day!

All the best,
Kariza

[jmunoz]

I am also having the same issue

Not working on either of my Roku Sticks

Model - 3810

serial number - YH00GC547711

SW - 11.5.0 Build 4312-50 (checked for updates, says that we are up to date)

Device ID - 21307G547711

not sure what is happening, please advise

[Vrgator]

So I have a router (eero) that allows me to control content by device. I set controls that I wouldn’t think would be used by my Roku for streaming. While I had no issues for any of the other apps on the Roku, the AppleTV app had this issue. This was found after working with Apple tech support.