Channels & viewing

[itmejrc]

There is no system restart under the settings on my roku tv

[RokuKariza-D]

Hey @itmejrc

Thanks for the post.

You can restart your Roku TV from the Setting menu by navigating to Settings > System > Power > System restart > Restart.

I hope this helps!

All the best,
Kariza

[MaXsoniX]

I tried all the suggestions regarding no sound on Apple App. Still haven’t managed to get sound. Using my Roku is the only way I can get Apple TV on a big screen.

[Blumax]

I have read all the posts and followed all advice to help me obtain sound for Apple TV to no avail.

Any other suggestions?  Just as a reference, I have no problems with Netflix.

Bill Maxwell

[RokuMary-F]

Hi @Blumax,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on Apple TV or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What specific troubleshooting steps have you taken so far to try to resolve the issue?
5. How long has the issue been occurring?

For any audio issue, see more tips and troubleshooting steps here: What to do if you do not hear sound from your Roku® streaming player | Official Roku Support


Best regards,
Mary

[Tommygunn1021]

I tried everything in this thread and it didn't work. I was logging in to Apple tv using the code on my phone instead of through the roku (typing in user id/ password). So as a last ditch effort, I logged in by typing my credentials into the roku. It worked fine after that!

[Sherrell101]

I tried it and it worked too. 

[Sherrell101]

Thanks for leaving this information. It finally worked once I entered my credentials 

[PKC]

I also have this problem and have tried all of the above.

I am using a Roku device and this only happens on the Apple TV channel. I have tried removing the app, restarting the device  and re-adding it. I have tried logging in via the QR code and via the credentials. I have tried changing the audio mode, streaming audio format and digital output format. I have tried resetting the Apple TV app within the channel. This has been occurring for up to a month.

Can you please help?

Thanks

[Musicmom1212]

I changed mine audio from auto to stereo and it fixed it.