Channels & viewing

[Chrisk4]

Does anyone know how to log in to Pluto?

I have it on several TVs, none of them are synchronized, I can't see any way to login with an account, but the website suggests it's easy???

[AvsGunnar]

@Chrisk4 

When you are in the the Pluto TV channel/app, press the Left arrow button (once or twice depending where you are in the channel/app) to bring up a left side Menu Overlay. (you should see Now Watching, Home, Channel Guide, On Demand, Search, Kids Mode, Settings, and Sign In).

Select Sign In and you should be good to go. 

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If having issues, try signing up for an account at Pluto website first. https://pluto.tv/en/account/sign-up.  Then go to your Roku device/Roku TV and sign in from the Pluto channel/app.  Make sure to use the email address and password of the Pluto account. (not the email and password of your Roku account, unless they are the same).

[Chrisk4]

There's no Home or Sign In in Pluto, and Settings has no option to sign in. Weird???

I read that pluto is soon to be merged with My5

[AvsGunnar]

@Chrisk4 

Are you using a Roku device or a RokuTV?  If you just have PlutoTV installed on some smart TV (without Roku), then it may be that Sign In is not supported on that TV, or maybe the Pluto app needs to be updated on that TV's OS.

On a Roku device/RokuTV, you should be seeing the full menu.

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If this is not a Roku device, then best place to find support may be directly from Pluto.   https://support.pluto.tv/s/contactsupport?language=en_US

[Chrisk4]

I'm using Roku 4K HDMI plug in. I have two and I hold also have three smart TVs where it's installed directly none of them support signing in,

I can't remember noticing this before but it might be a UK thing and it might have something to do with the imminent merge of Pluto TV with My5 streaming services

[AvsGunnar]

@Chrisk4 

When I looked over Pluto TV support and changed location/language to English (UK) (GB), the support page reloaded to https://support.pluto.tv/s/?language=en_GB, and there was no longer info regarding sign-in and sign-up, so I think you may be right that this is a regional issue.

When I go to watch PlutoTV using a UK connection, there also is no longer a Sign-in or Sign-up screen on the Home page of the website.

[RokuJanadeeK]

Hi @bettycampbell02,

Thanks for posting.

We seem to have limited information regarding your concern; would you mind elaborating on this issue? If you need assistance with logging in with this channel, have you tried the suggested steps by the previous Roku expert?

Please let us know what you find out.

All the best,
Janadee

[Becktionary]

I'm having the same issue. Bought a Roku Ultra, looked to log into my pre-existing Pluto.tv account and there's no option to login, just Now Watching, Channel Guide, On Demand, Search and Settings. The Settings tab only has the options Send Feedback and Legal. I'm in the United States if that helps at all. Willing to provide any other info if it will help, just ask.

[RokuJohnB]

Hi @Becktionary,

Greetings from the Roku Community, and thanks for keeping us posted!

We will be more than happy to assist you further with this issue that you're having with Pluto TV. Please try the troubleshooting steps below.

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

Let us know how it works.

Best regards,                                                                                                                                        John