Channels & viewing

[Jader31]

Hi,

I'm from Brazil, and have one Roku Ultra ... most of time is turned off but now I'd like to start to watch Amazon Prime videos on my bedroom so I went to turn it on, update to v14 and search for Amazon Prime: cannot find it on device and on web page it show grayed ( cannot add! ) .

It's that because I'm in Brazil ? Should I use a VPN to "move in USA"  hehehe ???

[RokuCarly]

Welcome to the Roku Community, @Jader31!

Thanks for letting us know about this. We'd love to provide further information regarding the Roku streaming device's availability. 

Firstly, please be advised that VPN can cause playback issues or no playback at all. Content providers continue to update their security measures to prevent unauthorized viewing, and it's possible a change was made that prevents your VPN from working.

This is by design and intended, but using your standard ISP without the VPN will be the solution here.

Furthermore, Roku streaming devices vary from region to region. A Roku device will work in any location. However, channels may not be available on your device in that location, depending on each channel provider's discretion.

We hope you find this information helpful.

Best regards,
Carly