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Kelleyty
Newbie

All channels zooms in on the upper left side of the screen

Here is all the info. It happens on every app. It zooms in on the upper left side of the screen 

3941x2. Roku express 4K+
Serial x02200te9963 (s0hak37e9963)

Software 12.5.5 build 4174-e4

Version 10.5.39

timestamp 2024-01-23T13:47:58z

issue id 63-032-507

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1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Zoomed in screen, I’ve tried everything

A warm welcome here in the Roku Community, @Kelleyty!

We appreciate you reaching out for support. No worries! We're here to find you the best resolution regarding the display issues you've observed.

Before we proceed, could you please provide us with a photo of it for reference? So we can assess your concern better and provide you with an accurate resolution. Also, what model is the TV that your Roku Express 4k is connected to? Can we please try to plug it into a different TV to see if the same issue occurs? 

We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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