Channels & viewing

[RokuNimfa-C]

Hi @kmvelez, 

Thanks for bringing this to our attention.

We'd like to know more about the issue you are experiencing. May we ask when did the issue start? Did you receive an error code or message? What troubleshooting steps have you already taken to try to resolve the issue? Have you tried the troubleshooting steps provided above by @AvsGunnar?

Keep us posted on what you find out. 


Regards,
Nimfa

[bholzapfel]

All of my channels are missing from the home screen of my Roku tv.  How does this get fixed?  I cannot locate a Roku customer service number.

[bholzapfel]

When I turned my TV on right now.

[bholzapfel]

Can I get a phone number for Roku support?

[RokuMary-F]

Hi @bholzapfel,

Welcome to the Roku Community and thanks for the post.

Can you please provide us with more specific information about the issue you are experiencing? What are you seeing on screen? Are you still seeing the Roku logo? Can you provide a screenshot of the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

[bholzapfel]

All I have:

HOME

STREAMING CHANNELS

SETTINGS

CABLE BOX APP & LIVE TV APP & SLEEP TIMER

[renojim]

@bholzapfel, have you tried unplugging the power from the TV for a few minutes and plugging it back in?  Just turning it off and on doesn't really do anything.

[stiffany312]

I just wanted to comment .. the exact problem happened to me .. right after a storm ! Frustrating 

[kmvelez]

I had to re download every single app 🫠 it was annoying

[kmvelez]

Yes I tried everything. It wouldn't even let me re download apps, which I've seen in other discussion boards is an issue. I re started it and finally was able to re download all 7 apps