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Denishiah
Newbie

All apps are crashing because of the update

Why is that I can select any app on my Roku tv but once I get in the app, I can’t select anything ? Then, then the tv will go back to the main screen on its own and freeze ever since it updated. This has never happened before to any of my Roku tvs . 

6 REPLIES 6
atc98092
Community Streaming Expert

Re: All apps are crashing because of the update

First try a complete power cycle. And by that I don't mean turning the TV off and back on. You need to use the Settings/System menu and do a System restart (NOT RESET). You can also accomplish this by pulling the power plug for 30 seconds, then plugging it back in. 

Roku devices (TVs and players) don't ever turn "off" when you power then down. Sometimes they simply need a complete reboot, just like a computer, and that usually clears up hiccups like this. 

Dan

Roku Community Streaming Expert

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Djt2
Newbie

Re: All apps are crashing because of the update

Is a restart the same as network reset connection

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Djt2
Newbie

Re: All apps are crashing because of the update

I restarted. And still won’t allow Newsmax app to open

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atc98092
Community Streaming Expert

Re: All apps are crashing because of the update


@Djt2 wrote:

Is a restart the same as network reset connection


No, that merely clears any stored settings for your WiFi or Ethernet connection.

Is your Roku TV manufactured by Roku, or by one of the other suppliers, such as TCL, Hisense, Sharp, or one of the others? If it's not built by Roku, you might need to contact the manufacturer. If absolutely nothing is working (as you indicated), there is likely a hardware issue that Roku cannot assist with (unless it's a TV actually built by Roku). 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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testaal
Newbie

Re: All apps are crashing because of the update

Newsmax is fascist propaganda, you’re not missing anything important (or real for that matter)

Re: All apps are crashing because of the update

This is a stupid reply. If you're not going to help the person fix his problem, just move on. The fact that you felt the need to chime in with commentary shows that you're a narcissist.

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