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Jalby
Newbie
‎02-05-2023 01:20 PM

Alexa Not connecting Roku

My Alexa worked forever controlling my Roku device, then about 2 months ago it just stopped working. I have disabled the Roku app in Alexa (more than once), and it shows that alexa connected. Both Alexa and the Roku are on the same network. Alexa acts like it's completing the command  but nothing happens. Am I the only one having this issue?

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RokuNimfa-C
Retired Moderator
‎02-06-2023 07:05 PM

Re: Alexa Not connecting Roku

Hi @Jalby, 

Welcome to Roku Community. 

It seems that you are encountering an issue with Alexa controlling your Roku device. I understand that you have tried disabling the Roku app in Alexa, however, it is still not working. Before you can use the Roku skill for Alexa, make sure your Roku device is running Roku OS 9.1 or higher. You can find the software version by visiting Settings > System > About.

For additional troubleshooting, we recommend you go to this link: How to use Amazon Alexa to control your Roku streaming device

Keep us posted on how it goes.


Regards,
Nimfa

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