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AMC Plus App Not Allowing Provider Login Option

IWhen I load the AMC Plus App (Non-ROKU Channel Version) it does not give the option to Sign in with Provider which the AMC Plus Website says it should.  My Provider is Spectrum (Charter) and I can sign in with the Provider Info on the computer just not the App on the TV.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: AMC Plus App Not Allowing Provider Login Option

Hi @JonathanGWilson,

Thank you for sharing this concern with us here at the Roku Community.

Kindly try the following steps below, as this may sort out issues with channels:

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

We also suggest checking for an app update by highlighting the channel tile, pressing the * button, and selecting update.

In addition, we have verified the AMC Plus app under your account; if the issue persists, we'd strongly recommend contacting our "Accounts and Billing" team directly, as they are the best ones who can help you further. You can visit them at https://support.roku.com/contactus and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

We hope this helps.

Sincerely,
Janadee

Nadee K.
Roku Community Moderator
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