Channels & viewing

[JonathanGWilson]

IWhen I load the AMC Plus App (Non-ROKU Channel Version) it does not give the option to Sign in with Provider which the AMC Plus Website says it should.  My Provider is Spectrum (Charter) and I can sign in with the Provider Info on the computer just not the App on the TV.

[RokuJanadeeK]

Hi @JonathanGWilson,

Thank you for sharing this concern with us here at the Roku Community.

Kindly try the following steps below, as this may sort out issues with channels:

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

We also suggest checking for an app update by highlighting the channel tile, pressing the * button, and selecting update.

In addition, we have verified the AMC Plus app under your account; if the issue persists, we'd strongly recommend contacting our "Accounts and Billing" team directly, as they are the best ones who can help you further. You can visit them at https://support.roku.com/contactus and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

We hope this helps.

Sincerely,
Janadee