Channels & viewing

[Abraham3]

Cuando inicio una serie funciona bien pero cuando inicio alguna película se traba roku y se reinicia o se sale de la app de hbo max

[RokuKariza-D]

Hello @Abraham3

Thanks for the post.

Please be aware that the Roku Community only support the English language, we had to use Google translate to understand your post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      
2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart on a player.
    
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. 

You can reach out to HBO Max Support here: https://help.hbomax.com/

All the best,
Kariza

[Paturro]

Hola. Hasta ayer funcionaba lento pero funcionaba, por lo menos podía ver películas. Pero hoy sólo me figura "ocurrió un problema desconocido. Comunícate con tu proveedor de servicio"

[Paturro]

Ya reinicie y reinstalé y persiste.

[aleks_blanco]

Tengo el mismo problema ya desinstale el canal después reinicié el sistema y volví a instalar HBO max y me sigue saliendo error

[JJMendoza]

Tengo el mismo problema. 

[Alspin]

Ya probé en varios dispositivos Roku. El error de "comunícate con tu proveedor" aparece en todos ellos hasta que tratas de ingresar a un perfil.

El error también persiste aunque se desinstale y reinstale el canal. Extrañamente, de los 3 perfiles que tengo, el error no aparece al acceder a un perfil infantil.

No es problema de la cuenta porque en dispositivos que no son Roku (computadora, celular) el hbo max no tiene problemas.

[RokuKariza-D]

Hi everyone,

Please accept our apologies for any inconvenience this has caused.

If after attempting the suggestions above, you are still unable to play videos from one channel while videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact HBO Max Support here: https://help.hbomax.com/

All the best,
Kariza

[rarguellol]

Thanks but why if I play a movie from HBO Max from muy cell phone ir tablet ir has no problem, but ir I play it with Roku it just wont go like everyone else.

[JoseAntonio]

Same problem, mismo problema con HBO MAX