Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mpryslak
Level 8

Re: Paramount+ crashing since April 27, 2021

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Thank you for the suggestion. I did it but unfortunately it did not fix the problem. 

This behavior just started yesterday and on both my TCL Roku TVs. I wonder if there was an update to Roku or P+ issued yesterday?

Thanks again. Your suggestions are much appreciated. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Paramount Plus not working

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Hi everyone,

Thanks for the posts.

If you are still experiencing an issue with Paramount+ not working on your Roku device, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 

With more information we will be able investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Pcarr1222
Level 7

Re: Paramount+ crashing since April 27, 2021

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I am having the same issue. There was an update on Roku. I can’t figure out how to fix it. Until paramount updates it’s app. If I find out I will post it on here. 

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Tmg143ox
Level 7

Re: Paramount Plus not working

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I can log in and pick a show and then as soon as it starts loading I get kicked back to the Roku tv home page. I’ve tried deleting the app and restarting my device and re downloading and it’s not working 

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Tmg143ox
Level 7

Re: Paramount Plus not working

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We have a hisense model 50r6+ serial number x0010055j9gy

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Tmg143ox
Level 7

Re: Paramount Plus not working

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Software version 9.4.0 build 4210-94

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Tmg143ox
Level 7

Re: Paramount Plus not working

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Device I’d 5073h065j9gy

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Ladymcveigh
Level 7

Re: Paramount Plus not working

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I am currently experiencing the same issue all day now.

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Ladymcveigh
Level 7

Re: Paramount+ crashing since April 27, 2021

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Ugh having the same issue all day. It will let me watch live tv but won’t let me watch any of the programs.

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payboo
Level 7

Re: Paramount Plus not working

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Serial Number: X001001F3HPL

Device ID: S00MV04F3HPL

Software OS: 9.4.0 - build 4210-94

The issue occurs when I try to watch something on Paramount Plus. When I try to open a show within the app, it tries to load and then crashes and sends me back to the home Roku screen. 

Issue ID: PL-170-093