Channels & viewing

[RokuDanny-R]

@hiker108

Thanks for the inquiry.

For more information about what devices that channel supports, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[tititina]

I'm having the same problem with an Express 3930MX. What can I do?

[RokuMary-F]

Hi @tititina,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
5. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
With more information, we will be able to assist you further.
 

Best regards,
Mary

[Thethumper]

I was having a problem with choppy video.

Roku default video setting was 4K.

The problem was solved when I changed video setting to 1080p.

[Denlewis7]

I’ve got both 3800X2 and 4660X2 and get the same problem.  So frustrating.  

[RokuKariza-D]

Hello @Denlewis7

Thanks for the post.

Could you tell us specifically about the issue you're experiencing? Does it only happen on the MLB channel or across other channels installed on your Roku device? Please also provide us with the troubleshooting you've tried so we know what steps we should take next.

We look forward to your response.

All the best,
Kariza

[MauiScience]

What a joke ROKU is.  I hit the subscription contact us link....  Spinning circle....  

I want to get a refund for MLB!  Your service sucks!  I want a refund.  I want a refund. Your contact us link does not work.  Please give me an email or phone number.  What a joke.  The contact link is a spinning circle that does not work!!!!

[RokuKarla]

Hello @MauiScience

I apologize for your experience here. I can understand how that may be frustrating.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them https://support.roku.com/contactus  and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla