Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Roku 4230x Disney Plus Not working

You cannot post the request information here in the discussion thread. You need to send a message thru the message portal. 


1. top of this page, click on the envelope

2. click on "NEW MESSAGE"

3.  in the Send to - type Mary-F and select Roku Employee


5. message body provide the following information:

( this is from the Issue Report Tracker: open Disney press HOME button 5xs then back 5xs - it will open)


Serial Number: 

Software Version: 


Issue ID:


(this info comes from Settings; System Info)

Device ID: 

Network Name: 

IP Address: 

Roku Account: 

You will receive a response to the message after the correct the path FOR YOUR DEVICE. This will be required for each device that is affected.

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Level 7

Re: Roku 4230x Disney Plus Not working

You may also need to restart your device again after resetting it.  This happened on one of my 4 devices.

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Level 9

Re: How to fix Disney Plus Error Code 42

Mine is finally working.  After receiving a private message from Mary on 2/13/22 after sending her my information, my Disney+ still wasn't working.  I had noticed that my Disney+ channel had updated on 2/11/22.  So, I then uninstalled and reinstalled Disney+ channel on 2/16/22.  Disney+ is now working.  Now, if we can fix the "Thinking... message" and no action when trying to control the TV on / off with an Amazon Echo, I will be back to where I was in November, 2021.....

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Roku Employee
Roku Employee

Re: How to fix Disney Plus Error Code 42

Hi @bayeerty35,

Saw your post!

Just to verify are still receiving an error message when accessing Disney plus? Does resetting your network setting resolve the issue you previously post?

If the issue remains, please help us with the required details below for us to assist you further:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

Keep us posted and we'll continue assisting from there if needed.

Best regards,

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Level 7

Re: How to fix Disney Plus Error Code 42

Issue ID 58-067-927
Failing to load Disney Plus 
Error 42 

Reloaded channel /rebooted many times.  Version 1.18  build 2022020801

Model 4662rw - Roku Ultra LT  (ethernet connected)
Serial number: YJ005N073458  (0460D5073458)
Software version :10.5.0  build 4208-46
Timestamp: 2202-0217T04:07:05Z

I think i've fixed it; changing my DHCP DNS to and seems to work

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Roku Employee
Roku Employee

Re: How to fix Disney Plus Error Code 42

Hi @briangochn,

Welcome to the Roku Community and for letting us know what you've done.

We're glad to know it's working now! 

Please let us know if there's anything else we can help you with.

Best regards,

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Level 7

Re: Roku 4230x Disney Plus Not working

Roku tv will not connect to Disney+

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Roku Employee
Roku Employee

Re: Roku 4230x Disney Plus Not working

Hello @LisaSharp

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? Are you getting an error code or message?

With more information, we can assist you further.

All the best,

Kariza D.
Roku Forum Moderator
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Level 7

Re: How to fix Disney Plus Error Code 42

@RokuMary-F Please help me fix this!

Roku model: 4230X

Serial number: 63264J132011

Device Id: ? (not sure where to find this)

Software version: 10.5.0 build 4208-04

Disney plus won't load and I get error 42

Disney plus version 1.19 build 2022022500

Issue ID: 11-469-589

This happens every time I try to load Disney+. I have tried all the solutions suggested on this thread (rebooting Roku, rebooting router, clearing cache, etc.) and nothing has worked. I do not want to try to mess with the DNS on my router because I don't want to mess something else on my network up, nor do I know how. Please help me figure this out!


Thank you!

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Community Streaming Expert

Re: How to fix Disney Plus Error Code 42

@JennB, changing the DNS in your router won't mess anything up and may improve things in general.  Assuming your ISP hasn't locked it down, you can always try changing it and then changing it back if there's a problem.  Who is your ISP (Internet Service Provider) and what's the model number of your router?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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