Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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robertkjr3d
Level 7

Hallmark: Movies Now Always makes you re-login. (after a certain amount of time)

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We are sick of having to re-login to the 'Hallmark: Movies Now' App on roku.  
It seems every-day or every-other-day it has logged-out.  And you must re-type your entire credentials including your entire email and password.

I'm sure this violates some-sort-of roku rules.  In order to remain in the network.

Recently 'Hallmark' has made many modifications to their 'app'.  And the changes have not been for the better.

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MaryFranco
Roku Employee
Roku Employee

Re: Hallmark: Movies Now Always makes you re-login. (after a certain amount of time)

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Hi @robertkjr3d,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Hallmark support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach them here: http://www.hallmarkchanneleverywhere.com/faq.html

Thanks,

Mary

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MaryFranco
Roku Employee
Roku Employee

Re: Hallmark: Movies Now Always makes you re-login. (after a certain amount of time)

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Hi @robertkjr3d,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Hallmark support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach them here: http://www.hallmarkchanneleverywhere.com/faq.html

Thanks,

Mary

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robertkjr3d
Level 7

Re: Hallmark: Movies Now Always makes you re-login. (after a certain amount of time)

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I received this from Hallmark, after they figured out what I asking....

Quote:
"We do apologize for any issues you are encountering. Our Developers are aware of the issue with our service and are working to correct it.

We will notify you as soon as this is fixed. Thank you for your patience.

Peter
Senior Care Advocate"

AvsGunnar
Level 10

Re: Hallmark: Movies Now Always makes you re-login. (after a certain amount of time)

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Always appreciate updates like this to help others having similar problems.

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thumpar
Level 7

Re: Hallmark: Movies Now Always makes you re-login. (after a certain amount of time)

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Happens to us every day.  Super irritating.

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rmiller99
Level 7

Re: Hallmark: Movies Now Always makes you re-login. (after a certain amount of time)

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We still have this problem. Even on the Samsung TV app.

@thumpar wrote:

Happens to us every day.  Super irritating.

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