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LLP946
Newbie

new outdoor wired camera se will not start flashing blue

During setup pushing the setup button it states ready to connect.    the next step is connecting to the internet.  At this time the light should start flashing red / blue but just continues to flash red and stating ready to connect.  Tried separating the 5ghz and 2.4ghz with different names to no avail.  Will never go into search mode.

 

 

 

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3 REPLIES 3
RokuTakashi
Community Moderator
Community Moderator

Re: new outdoor wired camera se will not start flashing blue

Hi, LLP946

Greetings and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we're here to assist. As a start, let's try to set up your Roku Smart Home device. Kindly refer to this support article for an extensive troubleshooting guide here: Why is my Roku Smart Home device not connecting to the app during setup?

Please let us know how it works.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Beatsmagee
Newbie

Re: new outdoor wired camera se will not start flashing blue

Im having same issues with mine new first set up it won't go blue and article didn't help

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RokuERey
Community Moderator
Community Moderator

Re: new outdoor wired camera se will not start flashing blue

Hi @Beatsmagee,

Welcome to the Roku Community

Thanks for sharing your report about this and we'd like to help you out! Try resetting that device by pressing and holding the reset button at the back of it. Then try again to see if that works.

Please keep us posted.

Thanks,

Rey

ERey.
Roku Community Moderator
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