Cameras & doorbells

[Dstokes10]

I only have cameras and they always worked. I had officers in my home (6) total and my camera's did not work hours before and hours after and during the time they where there. Note I did nothing wrong but i wanted to check my camera latter and it was all gone. could they have had something to stop the camera?    

foot note: Replevin

[RokuRiamie-D]

Hi @Dstokes10,

Welcome to the Roku Community!

We are happy to have you here, sharing your inquiry about the Roku Smart Home camera and the possible causes of its malfunction. We would be more than willing to provide you with further details.

Common causes of malfunction to the Roku Smart cameras are the following:

• Being disconnected from the internet
• Cameras are offline.
• Smart Home Subscription expired.

To avoid this from happening please visit our Roku Support article: How to fix Roku Smart Home device offline issues | How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

We hope you find this information helpful.

Regards,
Riamie

[Dstokes10]

None of this was the case

[RokuRiamie-D]

Hi @Dstokes10,

Thank you for the response!

Could you kindly provide us with more information about your inquiry so that we can offer specific details and information to address your concern?

Thank you for your understanding. We look forward to your response.

Regards,
Riamie