Cameras & doorbells

[RokuCarly]

Hi, @Aterrel12 @SuaSponte2000,

Welcome, and thank you for posting here in the Roku Community. 

We appreciate you for bringing this to our attention. No worries. We'd be more than willing to request additional reinforcement from the appropriate Roku team for further review. For us to effectively forward this to the team, we humbly ask you to provide us with the following details below:

• Log ID, mobile device model, and your Internet Service Provider:

We'll be looking forward to your responses as we are eager to find you the best resolution possible. 

In the meantime, we highly appreciate your patience and understanding. We also sincerely regret any inconvenience this may have caused you. 

Best regards,
Carly

[reptem1970]

no it hasn't been resolved. there is a new update but i dont see any changes. its unfortunate that we have to rely on cloud service that is always experiencing issues. wish they would allow us to remotely collect events and recordings from our SD cards. it would solve many issues. i have my cameras recording continuously but in order to retrieve the recordings i have to physically access the SD card. this has always been a major flaw being forced to use an unreliable cloud service. i believe it's where most, if not all,the issues stem from. good luck

[RokuJechealR]

Hi @reptem1970,

Thanks for bringing this to our attention here in the Roku Community!

Would you mind giving us the information posted above by @RokuCarly that is needed to investigate further on this issue?

Once we have this information, we'll be able to pass it along to the appropriate Roku team.

We look forward to your responses and gathering your details.

All the best,

Chel

[Scorp1]

After the latest firmware update 3.0.2.7095 the cameras no longer record events of any type, tried power cycling, reset cameras and all settings still no luck, worked fine before this firmware update, garbage firmware update!!!!

[Aterrel12]

I completely deleted the app and redownloaded it. You have to reset the event recording settings, but now mine is working. Hopefully this will help you as well.