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Rikkywhite
Newbie

Why can’t I see recordings on my Roku home indoor cameras from a month or longer ago

Why can’t I see recordings on my Roku home indoor cameras from a month or longer ago

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2 REPLIES 2
RokuDanny-R
Retired Moderator

Re: Why can’t I see recordings on my Roku home indoor cameras from a month or longer ago

Greetings @Rikkywhite

Welcome to the Roku Community and thanks for the inquiry regarding your recordings on your Roku Smart Home Camera.

Please be aware that recordings from Smart Home devices are only stored in the cloud for 14 days.

For more information about what is included in your Smart Home Subscription, visit our Support page here: Roku Smart Home Subscription

If you have any other inquiries in the future, please don't hesitate posting in the Roku Community again.


Happy Streaming,
Danny

Danny R.
Roku Community Moderator
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Pigeonman1
Newbie

Re: Why can’t I see recordings on my Roku home indoor cameras from a month or longer ago

Unless you pay for  the monthly cloud service, you can not access recordings on your phone app. You must install SD cards, and then download to a computer to see recordings on the card. Only still shots can be viewed from the phone app on SD card. This is a big negative to the ROKU camera system. I did not know this and ROKU does not put this issue out there to find real easy. Had I known this, I would have not bought 3 cameras.

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