Cameras & doorbells

[Sharkskater]

Hey so I have an outdoor camera and a subscription, but sometimes the videos that are logged, do not play back at all. 
example, I have 5, 30 second video clips on my events tab. But only 2 of those 5 play back any video. I know they are not photos because they all have a 30 second time displayed next to each event. 

[RokuRiamie-D · Accepted solution]

Hi @Sharkskater,

Thanks for your first post in the Roku Community!

We noticed in your post that you are having trouble viewing the events recorded by your Roku camera. No worries, we're here to help.

Before we start, we would like to know if you were getting any error code/s or message/s when trying to access the event recordings.

In the meantime, we recommend you try the following: 

• Ensure that your Roku Smart Home app is up to date.
• Uninstall the Roku Smart Home app and reinstall it again.
• If the issue continues, please restart your camera and set it up again.

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

If you need help completing the setup process, refer to the appropriate setup article on the smart home devices category page.

For more details, please visit our Roku Support article: How to set up and view recordings on your Roku Smart Home camera or video doorbell

We hope these troubleshooting steps will help you to resolve your issue.

Regards,
Riamie