Cameras & doorbells

[sajbob]

I believe the smart home app on my Samsung Galaxy A23 5G was last updated on 9/27/24. This is around the date in which the app stopped working correctly. My Samsung Galaxy A23 5G is running Android version 14. I tried the app on a Samsung Galaxy A32 5G, version 13, and the smart home app works correctly...the video player plays recorded video, with no error code 09.

[sajbob]

Also, the Smart Home app version I am running is 3.0.4.341

[RokuRiamie-D]

Hi @sajbob,

Thanks for the response!

We have coordinated this concern with our Roku-appropriate team, using the information you provided, and they are already working on it.

We would like to request additional information regarding your Roku Smart Home app. Could you please provide the following details:

• The firmware version of the Roku Video Doorbell.
• The firmware version of the Roku Smar Home app.
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

In the meantime, we appreciate your patience and cooperation as we work on this issue. Please let us know if there's anything else you would like to address and we would be more than willing to assist.

Regards,
Riamie

[sajbob]

The firmware version of the Roku Video Doorbell is 5.0.1.161

The firmware version of the Roku Smar Home app is 3.0.4.341

Log ID is 79-978-684

[RokuRiamie-D]

Hi @sajbob,

Thanks for the update!

We appreciate you providing the details precisely. Rest assured, we have forwarded your information to our Roku-appropriate team and will update you once we have more information about your issue.

Please let us know if there's anything else we can help you with.

Regards,
Riamie