Hi @Amberp,
Welcome to the Roku Community!
We are glad to have you here reporting about the issue of your Roku Smart home cameras that are not recording video events even if you have an active subscription. We would be more than willing to sort this out for you.
Let's see if this will work for you. Kindly follow the troubleshooting below.
- Unplug the USB cable from the back of your camera
- Wait 10 seconds
- Plug the USB cable back into the power input port on your camera
- Set up your device again
You do not need to remove your smart home device from the mobile app to set it up again. Follow the steps below to see if that resolves your issue.
- Open the Home screen.
- Tap the plus sign from the navigation bar
- Select Add device
- Select your device category and then select a device
- Follow the on-screen instructions
We recommend you try the suggested troubleshooting steps and let us know if the issue persists.
Regards,
Riamie
Riamie D.
Roku Community Moderator