Cameras & doorbells

[Jpnoey]

I have a subscription for my Roku cameras but the Smart Home app says I have no active subscriptions
Same username and password for app And my.Roku.com

now my cameras only take snapshots, no longer recording video notifications

ive had my subscription for over a year with no issues - how do I get the app to recognize my subscription?

I’ve already uninstalled and reinstalled the app - no luck 

please help!

[RokuRiamie-D · Accepted solution]

Hi @Jpnoey,

Thanks for your first post in the Roku Community!

We appreciate you for bringing to our attention that your Roku Smart Home camera subscription is not working. We are here to help you with this concern.

Let's see if this will work for you.

• Log out and back into the Roku Smart Home app.
• Uninstall the Roku Smart Home app.
• If the issue is persistent, we suggest you try checking your Roku account to see if the cameras are being included in the subscription.

1. Sign in to your Roku account
2. Select Manage Your Subscriptions
3. Under Active subscriptions, select Roku Smart Home Subscription
4. Select Manage subscription
5. Double-check if the cameras or doorbells have a checkmark. (This indicates that these cameras are included to access your Roku Smart Home subscription.)
6. If not, put a checkmark on them.

For more details please visit our Roku Support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

If the issue persists after following the instructions above, please let us know.

Regards,
Riamie

[Jpnoey]

When I go to the Manage Subscription tab under Roku Smart Home Subscription, there are no cameras listed at all
I have the Cameras Plus subscription, which is supposed to work for up to 99 cameras.

my cameras are listed in my Roku Homepage, but no cameras are identified on my Subscription page

Once again, I have had this active account for over a year with no issues. But my subscription vanished from the Smart Home App two days ago. The tech support guy on the phone couldn’t help either.

i just want to be able to receive notifications with the video clips again - how do I get the app to recognize my subscription? 

[RokuRiamie-D]

Hi @Jpnoey,

Thanks for the update!

We appreciate you for trying the step-by-step process that we have provided above.

Your issue has been forwarded to our Roku-appropriate team for review and they are already working on it. We highly suggest to keep your line open and your patience and cooperation are appreciated as we are working on this issue.

Please let us know if there's anything else you would like to address and we would be more than willing to assist.

Regards,
Riamie

[Jpnoey]

Oddly enough, the problem seems to have fixed itself sometime during the past 24 hours.

very strange, but everything seems to be working again - thank you for the follow up….

[RokuRiamie-D]

Hi @Jpnoey,

Thanks for the update!

We are glad to know that your Roku cameras are working again with your Roku Smart Home subscription.

Please don't hesitate to contact us again if you have concerns that you want to address. 

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!

Best regards,
Riamie