Cameras & doorbells

[sulohna]

I have 3 wireless outdoor cameras, and the latest one I installed does not work right.  It flashes a bright light twice on my screen then is just cloudy and seems like it's trying to correct continuously.  It never goes into night mode, as it stays somewhere between day and night.  Please help.

[RokuEuniceL]

Hi @sulohna,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem with your Roku wireless outdoor camera SE. We'd like to know more about the issue that you ran into. Are you getting any error messages or error codes on your Roku Smart Home app? Can you provide a video or screenshot of the issue you're experiencing? What were the steps you took to resolve the issue? With more details, we will be able to assist you further. In the meantime, you can check out this link here on how to turn on and use night vision on your Roku Smart Home camera.

We'll be waiting for your response.

Kind regards,

Eunice

[sulohna]

I now get error code 20018.  No idea what that means, and I have no clue what "power cycle" means.  I uploaded a video to you but heard nothing about the flashing lights.  Please help.

[RokuArjiemar · Accepted solution]

Hello! @sulohna,

Thanks for the post,

We appreciate you reporting the problem to us. We're looking into this issue immediately. 

The error will receive an error of "2001" when trying to launch the Roku Smart Home app. This error is caused by an invalid token on the Smartphone or tablet. It can be generated by the app being idle too long in the background, mainly seen on Android devices. 

Troubleshooting steps

• Forcefully close the Roku Smart Home application.
• On Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
• On iOS: From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe up on the app's preview to close the app.
• Relaunch the app after closing.
• Please sign out of the app by tapping Account and pressing "Sign Out" at the bottom.
• Sign back into the app.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar