Cameras & doorbells

[sulohna]

Johnny9, I am posting to you because I can't get a definitive answer from Roku.  I have asked multiple times "what is a power cycle and how do I do it".  I see in your post that you have done that and a force stop, which I also do not know how to do.  Would you explain this for me?  Thank you

[RokuEuniceL · Accepted solution]

Hi @sulohna,

A warm welcome here in the Roku Community!

We're glad to assist you with your inquiry. Power cycling is the process of turning your Roku camera off and then turning it on again. This can help reset any settings that may have been causing performance issues. What Roku camera are you using? You can power cycle your Roku camera by pressing the set-up button found on the button of your Roku camera or by unplugging it from the wall outlet and plugging it back in, depending on what Roku camera you have. On the other hand, force stop refers to closing your Roku Smart Home by force. On Android, swipe up from the bottom, hold, then let go. Swipe up on the app. While on iOS, from the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe up on the app's preview to close the app.

If you have more inquiries, please let us know.

Kind regards,

Eunice