Cameras & doorbells

[Bgameboy]

I installed an additional outdoor camera and now both of my outdoor cameras keep failing with a code 45. Up until I installed this new camera, none if my indoor or outdoor cameras were having this problem. 

[RokuReynan-L]

Greetings, @Bgameboy.

Thanks for reaching us about the error code on the camera. Were here to help.

Here are the steps you can try:

1. Verify Network Connection: Ensure your phone is connected to a reliable network, either mobile data or Wi-Fi.
2. Tap "Reconnect": On the livestream screen, tap "Reconnect."
3. Power Cycle the Camera:
   • Unplug the USB cable from the back of your camera.
   • Wait 30-60 seconds.
   • Plug the USB cable back into the power input port on your camera.

If the issue persists, please let us know.

Thanks,
Roku Community Team

[Bgameboy]

I've tried this multiple times. Occasionally it will work for a few minutes then quits. My first outdoor camera has been working fine for several weeks but just as soon as I installed this 2nd camera it has started getting the 45 code. The two outdoor cameras are about 20 feet apart. None of my 6 indoor or my video doorbell are having this problem. 

[RokuReynan-L]

Hi, @Bgameboy.

Thanks for getting back to us!

Could you please try to re-set up the camera? Let's see if that would make any difference.

Please keep us posted.

Thanks,
Roku Community Team

[Bgameboy]

After spending over an hour resetting the camera, power on and off, rebooting my modem multiple times, it now has been stable for 24 hours. 

[RokuTakashi]

Hi, @Bgameboy 

I appreciate the update!

Glad to hear that resetting the camera and your router/modem has fixed the issue.

If the issue persists, feel free to let us know. We're here to help.

Thanks,
Roku Community Team.

[Bgameboy]

It didn't last long. Back to failing with code 45. Discouraging. No other cameras have this problem. 

[Bgameboy]

It continues to fail. In failure mode more than active. Pretty much useless as far as depending on monitoring my back entrance/yard. 

[Bgameboy]

If roku is unable to fix this problem then I guess I need to cancel my subscription and replace my roku equipment with products from another company.  

[RokuRiamie-D]

@Bgameboy,

If possible try connecting it to another internet service. If the issue continues, provide us with the following:

• Camera Model:
• Photo of the error: (How do I insert an image in a post?)
• Firmware version:
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
• Troubleshooting steps taken <for example: Restart, Reset, Delete/ Add device, App Updates>

Keep us posted.

Roku Community Team