Cameras & doorbells

[Bgameboy]

I installed an additional outdoor camera and now both of my outdoor cameras keep failing with a code 45. Up until I installed this new camera, none if my indoor or outdoor cameras were having this problem. 

[RokuReynan-L]

Greetings, @Bgameboy.

Thanks for reaching us about the error code on the camera. Were here to help.

Here are the steps you can try:

1. Verify Network Connection: Ensure your phone is connected to a reliable network, either mobile data or Wi-Fi.
2. Tap "Reconnect": On the livestream screen, tap "Reconnect."
3. Power Cycle the Camera:
   • Unplug the USB cable from the back of your camera.
   • Wait 30-60 seconds.
   • Plug the USB cable back into the power input port on your camera.

If the issue persists, please let us know.

Thanks,
Roku Community Team