Cameras & doorbells

[Linda34]

I have two Roku camera and when I plug it in the light is solid red for maybe 5 seconds then it turns purple then solid blue. I tried to connect it but when I click setup the light doesn’t change it’s solid blue. What’s the problem? 

[RokuRiamie-D · Accepted solution]

Hi @Linda34,

Thanks for posting in the Roku Community! We are glad to have you here.

We appreciate you for letting us know about the issue with your Roku camera that you're having trouble setting up. We would be more than willing to assist you with this.

Before we proceed, we would like to know if this is your first time setting up this camera or if it's been set up before and working. Also, what is the model of your camera? In the meantime, we highly suggest you try the following:

1. Ensure your camera is plugged in firmly to the power outlet.
2. Restart your Roku camera.
3. Factory reset the camera.

For more help, please visit our Roku Support article: How to factory reset your Roku Smart Home device

We hope to get this sorted out soon. Please keep us posted.

Cheers,
Riamie