Cameras & doorbells

[Av8er]

Add me to the list. Just purchased and setup two cameras to monitor my wife who suffers with Parkinsons.
With permissions set for the Microphone, there is no audio in or out!

Please, solve the problem! It appears from this thread that this has been an ongoing issue for too long, meanwhile Roku continues to sell the defective units. 

[jummer82]

When I play back my video recordings I can barley hear it even on High volume on my player. What can I do to fix this?

[Jdstew83]

Im having the same issue, when I try to send audio through I can barely hear it. Just wondering if anyone knows how to fix that?

[RokuDanny-R]

Greetings @Jdstew83 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your new Roku Smart Home Indoor Camera. I'm sorry to hear about the experience—that's not what we aim for.

Please be aware that I have passed along your information to our Support team. They will follow up and assist you.

Should you have any issue in the future, please don't hesitate posting in the Roku Community again.

Thanks,
Danny

[InaudibleThwomp]

So does anyone with Roku care to explain why their support is just non existent. Why I am being completely ignored? I have been waiting for 5 months now for the replacement I was promised but lo and behold! Support pulled a magic trick and completely disappeared!

[RokuDanny-R]

Hi @InaudibleThwomp 

Thanks for the post.

If you are in touch with our Support team, we would recommend continuing to work with them regarding your issue as they would best be able to assist you moving forward.

Thanks,
Danny

[InaudibleThwomp]

No I am not in contact with support. At all. They have completely ignored me for months now. That's the entire reason I posted this. 

[RokuDanny-R]

Hi @InaudibleThwomp 

Thanks for the information. I'm sorry to hear about the experience—that's not what we aim for.

Please be aware that I have passed along your concerns and information to our Support team. They will follow up and assist you further.

Thanks,
Danny

[Cdp5103]

Can anyone tell me how to fix the volume, I have an android and have the same low volume issue on the camera

[RokuDanny-R]

Greetings @Cdp5103 
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Camera.

Please be aware that I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny