Cameras & doorbells

[Crushing]

My cameras have finally been stable for a few months but I didn't do anything different. So it has to be something in the updates. Now the only issue I am having (that I wasn't having before)....if I download recorded video....the audio isn't on the video. Even though it plays back with audio before I download it. 

[RokuRiamie-D]

Hi @Crushing,

Thank you for posting in the Roku Community!

We get that the recorded videos you downloaded from the Roku camera events recording have no audio. We would be more than willing to assist you with this.

To better assist you with this issue, we would like to know the following:

• Is this your first time downloading the event recordings, or has it worked fine before?
• Have you made any changes to the settings of your Roku Smart Home app or your phone?
• Did this happen with all of your downloaded Roku camera recordings or just with one specific camera?

We look forward to your update.

Regards,
Riamie

[Crushing]

The audio has always worked on downloaded recordings until recently. This is on all three of my cameras. When I play them back from the event list...they have audio but when I save to my phone they no longer have audio. I haven't changed any settings. 

[RokuRiamie-D · Accepted solution]

Hi @Crushing,

Thank you for the response!

Thank you for clarifying the problem with the downloaded event recording from your Roku cameras. Since this issue appears to affect all of your cameras, we recommend troubleshooting using a different mobile device.

Please download the Roku Smart Home app from your device's application store and log in using the same credentials associated with your Roku account. Once you have successfully logged in, attempt to download one of the video recordings again. This will help us determine whether the issue continues to occur.

Please let us know if the issue persists.

Regards,
Riamie