Cameras & doorbells

[Bartmannick]

My camera is only taking pictures when it triggers but in the event screen on the app it shows 12s like it is a video.  I just searched the only taking pictures problem and the suggestion was to go to the events tab in settings to adjust the motion detection settings.  But when I go to the detection settings it says internal failure when trying to load the settings.

[RokuRiamie-D · Accepted solution]

Hi @Bartmannick,

Welcome to the Roku Community!

We saw your post about the Roku Outdoor camera not recording events and only taking images. We are more than happy to assist you with this issue.

Roku cameras only record events if you have an active subscription to Roku Smart Home. Please check your Roku account to see if you have an active subscription by following the steps below:

1. Sign in to your Roku account
2. Select Manage Your Subscriptions
3. Under Active subscriptions, you will see if you have an active subscription to the Roku Smart Home app.

For reference please visit our Roku support article: How to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

Regards,
Riamie