Cameras & doorbells

[AnglinAcres]

As of yesterday I am not able to view my cameras on my chrome browser.  I was able to up until then.  Did something change?

[Nikki11369]

I began having this same issue today. Web view had worked fine in my Brave browser (fine is a relative term since it constantly lost connection to my cameras) but the web view link under my account I was able to use daily for weeks and suddenly today I'm getting a screen that says something about not viewable in this mobile version. I'm getting the runaround from their chat bot and then the human foreign customer support specialist who can't respond in any intelligible fashion. I also will not use any other browser. So then he proceeds to tell me that web view is no longer a thing and sends me a link to supposed supporting documents that mention no such thing. This is why I no longer pay for Roku subscriptions - lousy customer service when you need it. 

[Kendraw]

This happened to me too! I have been using my laptop as my monitoring system , on webview. As of yesterday keeps telling me I’m on a mobile device. Glad to see it’s not just me because I went through every setting possible . 

[renojim]

@RokuMaryEF, are you aware of this issue?  The cameras.roku.com site is telling people they're on a mobile device when they aren't and not allowing camera viewing.

[RokuReynan-L]

Hi, @AnglinAcres.

Welcome to the Roku Community!

Thanks for letting us know about this issue. We'd like to know more about this.

Is there any error code/message showing when you access the website? Also, have you tried using another browser or device?

Please keep us posted.

Thanks,
The Roku Community Team

[AnglinAcres]

I am trying to send a screenshot but it looks like I can’t attach a photo to this.

But it just tells me that I can’t view the camera via browser and to open the smart home app to see the cameras 

[renojim]

@RokuReynan-L, I'm guessing it looks like this:

@AnglinAcres, is that what you get?

Oddly, I get this on my laptop, but not my desktop.  Both use Firefox, but possibly not the same version.

[AnglinAcres]

That’s it

[RokuReynan-L · Accepted solution]

Hi there!

Thanks for getting back to us!

We appreciate you providing us with this information. We'd like to look further into this.

Could you please help us with the details below?

• Camera model, MAC address, and Firmware version
• Computer make and model
• App browser and version

We'll mark this post as a solution for visibility and as a reference for others.

We'll wait for your response.

Thanks,
The Roku Community Team

[AnglinAcres]

The cameras are not the issue. I can’t get anything when I go to the website.