Cameras & doorbells

[Mike4121]

Outdoor camera was working fine then it went offline.  Battery is 94%. Powered off the camera and back on, nothing restarted the wifi still nothing. Can I remove the camera from the app and reinstall? How do you do this? I saw you can't factory reset Outdoor cameras.  Are the Outdoor cameras only good for a year.

[RokuArjiemar · Accepted solution]

Hello! @Mike4121,

Thanks for sharing in the Roku Community!

We appreciate your inquiry regarding the connectivity issues of your Roku Outdoor Camera to Wifi. We are happy to help.

If you experience connection issues with your base station or camera, try the following suggestions.

Base station

• Check the status light to determine the current state
• Remove the power cord for a moment and then plug it back in to restart your base station
• Check the network connection
• Wired connection: Try removing and reconnecting the Ethernet cable on each end. If that does not help, try switching to another port on the router and/or use a different Ethernet cable.
• Wi-Fi: After you set up your base station using a wired connection, you can switch it to a Wi-Fi connection. If you encounter connectivity issues when doing this, check that there is a strong signal from the wireless router. If the signal is weak, try moving the base station to another location to help reduce interference.

If you continue to encounter connection issues with your base station, perform a factory reset by pressing the pinhole button next to the USB port with a paperclip (or similar) and then try again.

Camera

• Check the status light and identify the current state
• Charge your camera. The status light on your camera will flash red while charging and turn solid red after roughly 4 hours when fully charged.
• If the connection is dropping after the camera was set up, check the wireless signal strength on the Device info page in the smart home app. Try moving your base station and/or camera to another location to strengthen the signal and reduce interference.

Due to privacy and security reasons, your outdoor camera cannot be factory reset. However, you can restart it. Simply open the weatherproof cover on back of the camera and slide the power switch off, wait a moment, and switch it back on. This procedure does not erase network settings or remove it from your Roku account, but may help with troubleshooting.

For more detailed information about setting up the Roku Outdoor Camera SE please check it here.

Regards,
Arjiemar

[TabithaWinton]

What if I have done all of the troubleshooting methods listed and the camera still will not detect motion?

[KFriedhoff]

What ever came from this issue?  Did you get a solution / resolution?

[Justmeandme]

I just bought an indoor Roku camera and nothing triggers it, nothing records, and I don't get a notification. I've checked and double checked all my settings. Event recording is on. Motion and sound detection is on. The live camera feed works and motion tracking works.  I've tried with recording to sd card and tried without. Nothing. Wish I had an answer for you as much as I wish you had one for me. Good luck.

[darrenvw13]

I have the same problem except it worked perfect when I was on the free trial but has not worked since I

started the subscription

[FUPOS]

Roku suppor is Worthlesall they do is try to blame your isp  or phone etc for the **bleep** softwarte they have runing their devices     junk their gabage and  go to a repiupable comany instead sucuh as bling or wyse 

[FUPOS]

Dine all that and stil cant reinstall camer with yiour grbage app    YOU folks do not even resopnd to calls from beter busuness burua

[FUPOS]

JUUnk the Roku garbage and get them from WYSE instead    Theirs work like they should   

[FUPOS]

THe problem lies with Rokus Garbage softwre  even though they try to blame everything else such as your isp provider  your phone etc