Cameras & doorbells

[BMWS1000RR]

My cameras have randomly stopped recording videos and are only taking pictures it started to work fine last night around midnight and this morning it’s back to only pictures anyone having this issue @Roku was no help

[RokuERey · Accepted solution]

Hi @BMWS1000RR,

Welcome to the Roku Community!

We'd like to learn more about this and see how we can put you to work on it. Below are a few troubleshooting suggestions that you can try.

1. Ensure that the Roku Smart Home app and camera firmware are up to date.
2. Ensure that motion and sound are turned on in the Events Recording setting.
3. Check if there are no event recording schedules.
4. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
5. Restart Camera.
6. Restart the Roku Smart Home App and try to sign out and sign back in.

For additional troubleshooting, you can visit our support page here: How to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell

Let us know if that works!

Thanks,
Rey