Cameras & doorbells

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Jp4av
Reel Rookie

No camera on new wireless doorbell

I just got a brand new wireless doorbell camera last week. I had so many issues, I called your customer support. After 1.5 hours on the phone, and 2 different support people, they finally decided that it was bad and sent me a new one. I am still having fail to connect issues!!! It tries for a couple of minutes, then error code IV22-20004. When I go to settings, I have 3 bars signal strength on both doorbell and chime! Firmware is 5.2.0.19, says it updated when I first set it up, although that kept crashing too! I have numerous Roku Smart Home devices - lamps, plugs, and floodlight camera. All work flawlessly and I am quite literate with device setup. I have tried all of the suggested “fixes”. If I can’t get this working in the next day or so, I am sending it back for a refund. 

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3 REPLIES 3
RokuReynan-L
Community Moderator
Community Moderator

Re: No camera on new wireless doorbell

Hi, @Jp4av.

Welcome to the Roku Community!

Thanks for reaching us about having an issue with your video doorbell. We're here to help.

Have you already tried rebooting your Roku Smart Home Doorbell as well as your wireless network to see if that resolves the issue you are experiencing? In addition, how far is the doorbell from your wireless router?

Please keep us posted.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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Jp4av
Reel Rookie

Re: No camera on new wireless doorbell

I already answered your questions in my original message! Yes to everything you asked, many times over! BTW, there is no reset button on the wireless doorbell, only a press and hold power to turn it on and off!! There is a reset button on the wired version only! You support folks need to learn your products better! As I told the person on phone support originally, the wireless router, chime, and doorbell were all less than 1 ft apart! None of the other Roku products (including a floodlight camera) have any issues. I now have 2 brand new doorbell cameras and neither of them work! Not happy at all, and your support is terrible. 

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RokuReynan-L
Community Moderator
Community Moderator

Re: No camera on new wireless doorbell

Hi, @Jp4av.

Thanks for getting back to us! 

Apologies for the inconvenience this has caused you. We're here to provide some steps you can try.

Could you please try re-setting up your camera? Let's see if that would make any difference.

Here's how:

  1. On the Home screen, select your smart home device
  2. Tap Settings
  3. Scroll down and tap Delete device
  4. Tap Delete or Yes to confirm your selection
  5. Re-set up your doorbell.

Please keep us posted.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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