Cameras & doorbells

[Dieselfixer1]

 I used to be able to zoom in with my indoor camera when viewing live but that is not working anymore. It says Live in  the upper right corner and a arrow in the bottom right corner that was not there before. The arrow does nothing. I also noticed the time when viewing live is in the 24 hour format. 

 I can  zoom in when looking at events but not when viewing live.  I've restarted the camera but it made no difference. 

What is causing this problem all of the sudden?

[NoJumpJackFlash]

We have four CS1000X indoor cameras set to record events, but not to send notifications. The "TV settings for Roku Smart Home" page, as well as the Smart Home App on our Roku streaming device, show that I've turned off live streaming and all notifications for all four cameras. However, we still get frequent and annoying notifications on our TV of Person, Pet, or Package events. All I can do is snooze the stupid things for an hour. How do I get NO notifications of camera events to my TV?

[RokuReynan-L]

Hi, @NoJumpJackFlash.

Greetings from the Roku Community!

We appreciate you reaching out about the notifications from your cameras. We're here to help.

Have you tried turning off the notifications from your phone settings? Let's see if that would make any difference.

If the issue persists, please let us know.

Thanks,
The Roku Community

[Casspants]

Same issue. I noticed it changed last week. VERY irritating. 

[pace]

I have  uninstalled app and reinstalled two times.  Reset all cameras and restarted phone multiple times.  Occasionally, I can pinch zoom live view but it is very rarely.  I know it's still a function because randomly it will let me.  Also, NEVER get logged  off but now get logged off my phone multiple times a day . ....sometimes in an hour.   Thank you for help resolving

[RokuReynan-L]

Hi, @Casspants and @Dieselfixer1.

Welcome to the Roku Community!

We appreciate you letting us know that you're having this issue. We're here to help.

Could you please try to update the app? Let's see if that would make any difference. 

Please keep us posted.

Thanks,
The Roku Community Team

[Xdeadbloodangel]

Same issue here. App is up to date. Even tried to reinstall app. Still cannot zoom in.

[reptem1970]

Same problem just started happening on android. Can no longer zoom in on live stream.

[NoJumpJackFlash]

After trying everything I could possibly do, I just gave up and had to turn off ALL monitoring. Now I don't get notifications.

Turning off Notifications in the Android Smart Home App didn't work.

Turning off Notifications in the Smart Home TV app didn't work.

Turning off Notifications in the Web Smart Home page didn't work.

Setting a Rule in the Android App to only engage limited monitoring for one minute each day - right before midnight - didn't work.

Also, the Smart Home Web View of my cameras still says "Camera is not supported on this browser", though that's a different complaint and posting.

Also, now I can't use finger gestures to zoom in and out in the Android App. Tried un-installing and re-installing Smart Home, but still no luck.

The only working feature left is that the cameras do, at least, show what's there. That's pretty Dumbed-Down from what they're supposed to do, and I have an annual subscription, too.

Roku Support and this forum have been of no help, so I'm thinking that Roku engineering is just very, very shoddy.

Will post this as a rating on Amazon to warn others away from Roku.

[RokuReynan-L]

Hey everyone,

Thanks so much for reaching out to us about the Roku Camera zoom issue! We’d like to dig a little deeper into it.

Could you share the following info with us?

• Camera model, MAC address, and Firmware version
• Phone brand, model, and OS version

We'll mark this post as a solution for visibility and as a reference for others.

Looking forward to hearing from you! Thanks again!

Thanks,
The Roku Community Team