Cameras & doorbells

[RokuRiamie-D · Accepted solution]

Hi @SRToutcast,

Thanks for the response.

We have already coordinated your concern with our appropriate team.

Please be advised that in order to access the advanced Smart Detection features of your Roku Cameras, it's essential to have an active Roku Smart Home camera subscription. If your Roku Camera is capturing only photos and not recording videos, it may be due to the lack of an active subscription. If you have multiple Roku Cameras, each one will require its own subscription to enable video recording functionality.

Please note that we have 2 different types of Roku Camera subscriptions.

I highly recommend checking your Roku account to verify if you have an active subscription for both cameras. If your Roku Camera subscription is inactive or if there's no subscription, please visit our support article titled How to Sign Up for and Manage a Roku Smart Home Subscription for Cameras & Doorbells. If you do have an active subscription for both cameras, I suggest contacting Roku Smart Home support for further assistance. You can reach them here: Roku Smart HOME Support page then choose the "Roku Smart HOME" category. You should have the option to talk/chat/email with one of our live experts.

Please keep us posted.

Regards,
Riamie