Cameras & doorbells

[Arod94]

My Roku inside camera stopped taking pictures and I can’t seem to figure out why. It updated and ever since then I can only look back to Monday and nothing after that. 

[RokuERey]

Hi @Arod94,

Welcome to the Roku Community!

We see that you're seeing issues on your Indoor Camera, and we appreciate you for flagging us about this.

Try to perform a reset on your device and see if that helps. If the issue persists, please reply back here and provide us with the details below.

• Log ID: From the camera, go to settings gear > support > submit log
• Firmware version
• Brand of the device

Please keep us posted.

Thanks,

Rey

[Arod94]

Ok will give that a try. How do I preform a reset? 

[DotBill]

Same thing with my Roku Tv won’t update anything including cameras and Amazon Alexa .Been hacked since I bought it

[DotBill]

I’m afraid I’ll lose all channels and everything 

[DotBill]

What firmware or update should it be on 

[RokuERey]

@Arod94,

Follow the given steps below.

IMPORTANT: If a micro SD card is installed in your camera, remove it before performing a factory reset.

1. Plug in your camera if not already powered on.
2. Press and hold the Setup button for 10 seconds.
3. Wait at least 30 seconds for your camera to restart.

Please keep us posted. 

Regards,

Rey

[RokuERey]

Hi @DotBill,

Thanks for joining us here in the Roku Community.

It seems like we don't have much information based on your statement for us to provide with the appropriate step.

Tell us more about the issue you're running into. Is there any error message?

Keep us posted.

Thanks,

Rey