Cameras & doorbells

[Btimmerman404]

I got a new router and was trying to setup my indoor camera on the new wifi network. I unplugged the power cable for 10 seconds, then plugged it back in.  The status light was red for 12 seconds, was blue/red for 5 seconds, then went off. I pressed the Setup Button while it was red, but it did not say ready to connect. I tried this procedure several times using different outlets, redoing cable connections. Will not stay on.

[RokuRiamie-D · Accepted solution]

Hi @Btimmerman404,

Welcome to the Roku Community!

We understand that your Roku Indoor Camera SE keeps turning off and won't stay on. We appreciate the troubleshooting steps you've already taken to resolve the issue, and we’re here to help you further with this problem.

Before we proceed, we would like to know how long have you been using this Roku Indoor Camera. Additionally, kindly follow the troubleshooting steps below.

1. Ensure that you are using the USB cable and adapter that came with the camera.
2. Try turning off any schedule or trigger that may be causing the behavior. 
3. Try a different USB cable in case the original cable was damaged.

If the issue persists, please let us know so that we can further assist you. We look forward to your response.

Regards,
Riamie

[Btimmerman404 · Accepted solution]

Thanks for your help, Riamie! I disconnected the cables and reconnected them.  I turned in on and it did the same thing. I held the Setup button until it turned back on.  It then said "Ready to Connect".  I was able to get it setup on the new network.  

[RokuRiamie-D]

Hi @Btimmerman404,

We are glad to hear that you were able to set up your Roku camera and fix the issue by pressing the device's setup button. Please don't hesitate to contact us again if you have more concerns about your Roku.

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Thank you for your understanding and continued participation in our community!

Best regards,
Riamie