Cameras & doorbells

[JamieBB]

I went on Facebook to their page and talked to someone there thru messenger and they ended up telling me to return the ones I had and I got new ones, and they seem to be working just fine! 

[Mandiie2593]

I’m having the same issue tried resetting it, deleting and reinstalling the app and it’s still won’t budge it’s still just red 

[RokuRiamie-D]

Hello Community users,

Greetings from the Roku Community!

If you have already tried the troubleshooting steps we provided above, kindly provide us with the following details so that we can coordinate this with our Roku-appropriate team.

• Camera Mac ID
• Camera Device ID
• What is the Firmware version of your Roku Smart Home camera?
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

We look forward to your response.

Regards,
Riamie

[noiflan]

I’m no help but have you tried holding the setup down for a bit

[ElDiablo7483]

Why was this marked as "solved" when it clearly never was??

[Yalatorre2254]

That what I’m asking it was never solved they stopped replying to me I want a whole refund 

[Nfl79]

They sent me another camera after this happened to me. Only if you ordered it off Roku site though, if you get it from Walmart or some other store they won't honor it.  Of course I had to send the old one back. 

[ElDiablo7483]

That's odd, Walmart has to accept a return if it's within whatever time frame their policy states. I had an issue and only fix was to return it a few days after purchase and now I have a working camera.