Cameras & doorbells

[ArKaiD]

I am setting up two indoor camera se(s) and everything goes fine I can even see the live feed on my phone in the app. However 2 seconds after the feed opens a tab covers the picture and says the latest firmware must be downloaded when I push update it goes to an “updating” screen with two gears moving for around ten minutes and then finally says “update failed” and it dosnt matter how many times I do it, the update always fails. Please help. I have reset it, I have deletes the app and re installed I have deleted the cameras and reinstalled I have hard reset the cameras and re setup. I don’t understand it’s not a connectivity issue because again the cameras are showing a live picture on the Roku Home app but you can’t change any settings or even see the picture right because a big “Update Firmware” tab covers half the feed.

[RokuRiamie-D · Accepted solution]

Hi @ArKaiD,

Welcome to the Roku Community!

Thanks for bringing to our attention that you are having trouble updating the firmware of your Roku Smart Home camera. We would be more than willing to assist you.

Let's see if this will work for you. Kindly follow the troubleshooting steps below:

Check your internet connection:
A weak or low-quality internet connection can cause issues downloading and installing a firmware update. Try restarting your router by following these steps:

1. Unplug the router from the power source.
2. Wait for 10 seconds.
3. Plug it back and wait until it completely loads before you connect the Roku Camera back to the internet.

Check the smart home app for updates: 
Make sure the app is running the latest version by visiting the appropriate app store.

• iOS: Open the App Store® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
• Android: Open the Google Play™ store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.

Set up your device again:
You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For more help, you can visit our Roku Support article: How to fix Roku Smart Home device software update issues

We hope these troubleshooting steps help you to fix your issue.

Regards,
Riamie

[Shabawangie]

I am having this same issues with both of the cameras myself. No troubleshooting will fix it either. They sent me a replacement and that one is doing the same thing too. What is the issue and why can’t anyone give us a clear solution???

[RokuReynan-L]

Hi, @Shabawangie.

Greetings from the Roku Community!

We appreciate you letting us know that you're also having the same issue. We'd like to know more about this.

Is there any error message when you try to update the firmware? Also, what is your internet frequency? 

We'll wait for your response.

Thanks,
The Roku Community Team

[ArKaiD]

I figured it out bro! So I live in the country and have satellite internet. For whatever reason the internet has to have a very quick upload speed, my download is 100mps but my upload was slow. Anyways I literally took all my cameras over to my parents who have fiber and downloaded the firmware there and brought them all back and PRESTO! So find someone you know with really fast internet and do the update there and bring them back. Hope this helps!

[RokuReynan-L]

Hi, @ArKaiD.

Thanks for getting back to us! 

We appreciate you letting us know that the issue you have with your camera has been resolved. If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
The Roku Community Team