Cameras & doorbells

[ArKaiD]

I am setting up two indoor camera se(s) and everything goes fine I can even see the live feed on my phone in the app. However 2 seconds after the feed opens a tab covers the picture and says the latest firmware must be downloaded when I push update it goes to an “updating” screen with two gears moving for around ten minutes and then finally says “update failed” and it dosnt matter how many times I do it, the update always fails. Please help. I have reset it, I have deletes the app and re installed I have deleted the cameras and reinstalled I have hard reset the cameras and re setup. I don’t understand it’s not a connectivity issue because again the cameras are showing a live picture on the Roku Home app but you can’t change any settings or even see the picture right because a big “Update Firmware” tab covers half the feed.

[RokuRiamie-D · Accepted solution]

Hi @ArKaiD,

Welcome to the Roku Community!

Thanks for bringing to our attention that you are having trouble updating the firmware of your Roku Smart Home camera. We would be more than willing to assist you.

Let's see if this will work for you. Kindly follow the troubleshooting steps below:

Check your internet connection:
A weak or low-quality internet connection can cause issues downloading and installing a firmware update. Try restarting your router by following these steps:

1. Unplug the router from the power source.
2. Wait for 10 seconds.
3. Plug it back and wait until it completely loads before you connect the Roku Camera back to the internet.

Check the smart home app for updates: 
Make sure the app is running the latest version by visiting the appropriate app store.

• iOS: Open the App Store® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
• Android: Open the Google Play™ store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.

Set up your device again:
You do not need to remove your smart home device from the mobile app to set it up again. Simply follow the steps below and see if that resolves your issue.

1. Open the Home screen
2. Tap the plus sign from the navigation bar
3. Select Add device
4. Select your device category and then select a device
5. Follow the on-screen instructions

For more help, you can visit our Roku Support article: How to fix Roku Smart Home device software update issues

We hope these troubleshooting steps help you to fix your issue.

Regards,
Riamie