Cameras & doorbells

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Aegis77
Reel Rookie

Cameras not showing motion videos

A few days ago my 360 Camera and two outdoor cameras stopped being able to playback live video. They show they record motion in the app then when I click on it, it just shows a still shot, no ability to play the video. I've reset the cams, checked all the settings ejected and reinsert the SD cards. I'm at my wits end trying to figure why three failed at the same.

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7 REPLIES 7
RokuReynan-L
Community Moderator
Community Moderator

Re: Cameras not showing motion videos

Hi, @Aegis77.

Greetings from the Roku Community!

We appreciate you reaching us about the event recordings from your camera. We'd like to know more about this.

Do you have a subscription for your camera? Since the camera will only take pictures if there is no camera subscription.

Please keep us posted.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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Aegis77
Reel Rookie

Re: Cameras not showing motion videos

Good evening. I do have an active camera plus subscription.

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RokuJohnB
Community Moderator
Community Moderator

Re: Cameras not showing motion videos

Hi @Aegis77,

Thanks for keeping us posted.

We will be more than happy to further assist you with this issue with the event recordings on your Roku camera. Please try the troubleshooting steps below:

  1. Ensure that motion and sound are turned on in the Events Recording setting.
  2. Check if there are no event recording schedules.
  3. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
  4. Restart the Roku Smart Home App, try to sign out, and sign back in.

For additional troubleshooting, you can visit our support page here: How to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell

Please try doing this and see if it helps with what you're experiencing.

Best,
The Roku Community Team

John
Roku Community Moderator
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Aegis77
Reel Rookie

Re: Cameras not showing motion videos

I have tried all the items above that John mentioned and the cameras are still just taking stills which is odd because the fourth camera i have in my kitchen still operates normally with video playback. 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Cameras not showing motion videos

Hi, @Aegis77.

Thanks for getting back to us!

We appreciate you providing us with this information. We're here to further assist you.

Could you please try to uninstall and re-install the app? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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Aegis77
Reel Rookie

Re: Cameras not showing motion videos

I've logged out and back into the app. I've deleted the app and reinstalled it. I even went out and back a new camera to try and the issue persists on that one. The cameras are even doing to same thing on my girlfriend's iPhone app. 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Cameras not showing motion videos

Hi, @Aegis77.

Thanks for getting back to us!

We appreciate you providing us with this information. We're here to provide some steps you can try.

  1. Confirm that detects motion and detects sound is turned on in the Events Recording setting.
    • Camera Live Stream > Settings > Event Recording
  2. Confirm that the camera is checked on filters.
    • Home > Events > Filter > Tap on the box to put a checkmark on the camera.

Please keep us posted.

Thanks,
The Roku Community Team

Reynan L.
Roku Community Moderator
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