Cameras & doorbells

[Quailmail]

As the title suggests 

The QR code is not appearing fully in the app and my camera won't read it to complete set up. I have uninstalled & reinstalled, plugged in & unplugged, and believe it's a developer issue but is there anything I can do? I don't have another phone.

[RokuJohnB · Accepted solution]

Warm greetings from the Roku Community, @Quailmail!

We will be delighted to assist you further with this concern about the Roku indoor camera since you are not able to scan the QR code, and we appreciate the troubleshooting steps that you have taken so far. Please try the steps below.

• Hold your camera about 5 inches from the QR code and listen for "QR code scanned. Please wait.". When you hear the phrase, check the box and tap Next.
• Learn what to try if your camera cannot scan the QR code.

Hope you'll find this useful. Keep us posted on what you find out.

Best regards,
John

[renojim]

@RokuJohnB, none of the things suggested in that link are going to help anyone with a later generation Samsung Z Flip phone.  The QR code image displayed is incomplete/invalid  (the left and right sides are cut off) and no amount of manipulating the phone is going to change that.  It's either a bug in the Roku Smart Home app that affects how the image is displayed or a quirk in certain Samsung phones.  I believe only the Smart Home app developer can fix it.

@Quailmail, do you have a tablet?  I don't think there's anything you can do on the phone.  On my 1st generation Z Flip the image is just barely complete enough that I can get it to scan with some trouble.  I didn't notice it until others posted with problems with later generation Z Flips, but I did wonder why I was having so much trouble scanning the image.

[Quailmail]

@RokuJohnB @renojim 

Yeah I already tried everything in the link. The only solution was borrowing my neighbor's iphone to set it up on my account, logged out of course before returning it. But it wasn't a user error✌️ entirely developer.

Ty though.

[mx325]

I couldn't get either one of my indoor se cameras to scan the qr codes on my phone even though I had done it numerous times before.  This time the only way I found I could get it to work was to take a screen shot and then display it on my pc monitor about 12 inches away.  Not sure if it's a glare issue or what but I did increase the brightness on my phone to 100% with no affect.

[RokuRiamie-D]

Hi @mx325,

Thank you for posting in the Roku Community!

We appreciate you for letting us know that you are having trouble with scanning the QR code of your Roku Smart Home app to connect your Roku camera. We would be more than willing to assist you with this issue.

We would like to look closely into the issue so we would like to know the following:

• What is the make and model of your phone?
• Have you tried using different mobile devices?
• Is this the first time to scan a QR code through this phone?
• Is your Roku Smart Home app up to date?
• Troubleshooting steps taken.

Providing these details will help us to look closely into the issue further. We look forward to your response.

Regards,
Riamie